Terms of Service

This website provides general business-to-business information concerning JH ESD Products, ESD flooring systems, installation components, Application Solutions, technical documentation, project experience, testing and verification guidance, Technical Articles and business inquiries.

JH ESD operates as a professional B2B ESD flooring manufacturer and Solution Provider. The website is designed primarily for professional and industrial users, including distributors, contractors, engineers, project teams, facility teams, manufacturers and procurement professionals. It is not a consumer retail website.

The website is not an ecommerce store. Product displays, descriptions and other website content do not constitute automatic or binding offers for sale.

• A website inquiry does not automatically create an order.
• A form submission does not guarantee acceptance.
• A quotation request does not guarantee Product availability or price.
• A sample request does not guarantee sample approval or shipment.
• A document request does not guarantee that every requested document exists or applies to the relevant Product or project.
• A Product displayed online may require further technical and commercial confirmation.

A binding transaction should arise only through confirmed written commercial documents or agreements accepted by the relevant parties.

JH ESD aims to present useful Product and technical information. Visitors must, however, confirm the information relevant to the current Product, order, intended Application and project conditions before relying on it.

Product information may include dimensions, thickness, material construction, electrical performance, packaging, installation requirements, Technical Standards, color information and related components. This information may be updated when Product specifications change, documents are revised, test information is updated or website content is corrected.

Website content may support evaluation, but it does not replace Product-specific Technical Datasheets, Product-specific Installation Guides, Test Reports, Certificates, approved project specifications, applicable official Technical Standards, approved method statements, contractual acceptance requirements or professional engineering judgment.

Technical values must be verified against the applicable Product and approved project documentation. No website statement means that every Product is suitable for every project, meets every Standard, is certified, guarantees installed performance or will produce the same result in every installation.

Commercial matters may be governed by separate written documents, including a quotation, Proforma Invoice, Purchase Order, Order Confirmation, Technical Agreement, Project Specification, Distribution Agreement or OEM Agreement.

When an approved written commercial document conflicts with general website content, the approved written document takes priority for the transaction or project it covers.

Prices, currency, payment terms, Incoterms, minimum order quantities, lead times, shipping terms, warranty terms, return terms, cancellation terms and inspection terms are not established by these website Terms. Any applicable commercial terms must be confirmed in the relevant written commercial documents or agreement.

Technical Resources may include Technical Datasheets, Installation Guides, Maintenance Guides, Test Reports, Certificates, compliance documents, selection guides and color charts. Visitors may use authorized documents for legitimate Product, project and procurement evaluation.

Before using a document, visitors should confirm its current version, Product scope, test scope, intended purpose and applicability to the relevant project.

Website content may include text, layouts, graphics, Product photographs, project photographs, technical diagrams, document covers, downloads, logos, trade names and page designs. Such content may be owned by JH ESD, licensed to JH ESD or used with permission.

Visitors must not remove ownership notices, alter official documents or perform automated bulk extraction that disrupts, overloads or otherwise harms the website.

You must not use the website to:

• Violate applicable law.
• Submit malicious code or harmful files.
• Attempt unauthorized access.
• Interfere with website operation.
• Scrape, overload or automate requests abusively.
• Submit false or misleading inquiries.
• Impersonate another person or company.
• Distribute spam or unlawful content.
• Circumvent security controls.
• Misuse downloaded technical documents.

JH ESD may reasonably restrict access when necessary to protect the website, its users, information security or legitimate business interests.

Visitors are responsible for ensuring that information submitted through the website is accurate, lawful and authorized for disclosure.

Inquiry information may be used to review Product requirements, prepare quotations, clarify projects, respond to document requests and discuss business cooperation. Information handling is also described in the Privacy Policy.

Submitting information through the website does not by itself create a contractual confidentiality obligation. Confidential treatment requiring specific contractual protection should be addressed in a separate confidentiality agreement.

The website may link to standards organizations, document providers, communication services, email, WhatsApp or other external websites and services.

Third-party services operate under their own terms, Privacy Policies, security practices and availability arrangements. JH ESD does not control every third-party website or service, and a link does not by itself establish an endorsement, partnership or guarantee.

JH ESD may update website content, correct errors, add or remove Products, replace documents, change URLs, suspend features or perform maintenance.

Continuous or uninterrupted availability is not promised, and old URLs, features or documents may not remain permanently available. Visitors should confirm current Product and document information before relying on it for procurement, design, installation, testing or project acceptance.

The website and its content are provided for general business and technical-information purposes. To the extent permitted by applicable law, the website is provided without an implied guarantee that:

• Every page is error-free.
• Every document is current or applicable for every project.
• Every Product is available.
• Every Product is suitable for every Application.
• Every linked third-party service will remain available.
• Website access will be uninterrupted.

Nothing in these Terms excludes obligations or rights that cannot lawfully be excluded.

To the extent permitted by applicable law, JH ESD should not be responsible for indirect or consequential losses arising solely from reliance on general website content when the applicable Product documentation, project specification or written commercial agreement was not confirmed.

No website limitation overrides:

• Rights that applicable law does not permit to be excluded.
• Obligations expressly accepted in a separate written agreement.
• Liability that applicable law does not permit to be limited.

These Terms may be updated to reflect website changes, business-process changes, Product or document changes, legal requirements or security requirements.

The Last Updated date shown at the top of this page indicates the current Page modification date when available. Continued use after updated Terms are published may be treated in accordance with applicable requirements.